-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Instant Ink Shipping

Create an account on the HP Community to personalize your profile and ask a question
12-02-2023
10:22 AM
- last edited on
12-02-2023
02:06 PM
by
RodrigoB
I need more instant ink! They aren't sending me enough. I got a new printer and I think they are being stingy because it is free for 6 m, I am in a plan with 700 print pages. I get one cartridge at a time. Has anyone had success getting more (2-3) at a time? How did you do it?
12-05-2023 06:14 AM
Hi @JZ5050,
Welcome to the HP Support Community.
I'd be happy to help you!
Here are a few points on how Instant Ink works:
> Instant Ink printing plans are based on pages, not cartridges. You choose an Instant Ink plan based on the number of pages you would like to print monthly.
> You only pay for the planned pages you've selected.
> Cartridges are not sent by the month. You will only receive cartridges when your printer tells us you need them, based on your ink usage. Or low on ink.
> HP Instant Ink cartridges are very high capacity, so most customers don't require frequent shipments. You must keep your printer connected to the internet and your shipping address and payment method up to date to avoid service interruption.
> The Instant Ink cartridge from the previous subscription will not work on this printer. Request you to wait for ink cartridges to arrive.
In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.
I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
I hope this helps resolve this issue completely,
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping
I am an HP Employee