Instant Ink Subcription is gone

[MVAG]

Our business has always had an instant ink subscription.  However, we are nearly out of ink and nothing has been sent to us.  I've tried to find my subscription, but all it keeps doing is sending me to pages to sign up for instant ink.  We are already signed up and have been for several years through several printers, including the past year with this current printer.  The printer itself is almost out of ink, but the software says the ink is fine and there is no reason to send it.  

I've tried contacting customer service but I keep getting an error message for the chat saying that the service is not available with a live customer and the virtual chat is no help.  Our current printer is still under warranty.  Has anyone had this sort of thing happen?  How do I find my lost subscription?

[sandytechy20]

@MVAG

Welcome to the HP support community.

I understand that the instant ink cartridges are not shipped, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.