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‎07-08-2025 10:48 PM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer
Operating System: iOS

I have not received the plastic envelopes to return used ink cartridges in my last two ink shipments.

Has HP discontinued this service?   Thanks for any info!

34 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2025 12:36 PM

HP Recommended

Hi @Mari261,

 

Welcome to the HP Support Community! 

 

Thank you for reaching out about your Instant Ink recycling envelopes. I’m happy to clarify this for you!

 

The recycling envelope should normally be included with your Instant Ink cartridge shipment. If you didn’t receive one in your last two shipments, you can easily request a replacement envelope directly through your Instant Ink account portal, just log in and look for the Recycling or Order Return Envelope option.

 

Alternatively, you can always recycle used cartridges using HP’s free recycling program here:
HP Planet Partners Recycling Program

Just follow the steps for your country, it’s quick and free!

 

If you need help requesting the envelope or have any trouble, feel free to let me know, I’m here to help!

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

4 people found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎07-10-2025 12:36 PM

HP Recommended

Hi @Mari261,

 

Welcome to the HP Support Community! 

 

Thank you for reaching out about your Instant Ink recycling envelopes. I’m happy to clarify this for you!

 

The recycling envelope should normally be included with your Instant Ink cartridge shipment. If you didn’t receive one in your last two shipments, you can easily request a replacement envelope directly through your Instant Ink account portal, just log in and look for the Recycling or Order Return Envelope option.

 

Alternatively, you can always recycle used cartridges using HP’s free recycling program here:
HP Planet Partners Recycling Program

Just follow the steps for your country, it’s quick and free!

 

If you need help requesting the envelope or have any trouble, feel free to let me know, I’m here to help!

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

4 people found this reply helpful
Was this reply helpful? Yes No

‎07-11-2025 06:16 PM

HP Recommended

Thank you for giving me the answer to my question. It is most helpful and now I know what to do!  😊

Was this reply helpful? Yes No

‎07-12-2025 07:18 AM

HP Recommended

Hi @Mari261,

 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

 

Best Regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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