Instant Ink Voucher Not Working on my Region

[dre707ferreira]

Its about the title saying, i have bought an HP instantink cartridges and they came with a voucher code of 10 euros, but when trying to retrieve the code in the HP website on my profile i get an error message saying something like:

"We're sorry, but this code or promotional code is not valid in your region."

i bought the cartridges on Amazon Spain, i am from Portugal, right next to it. what is wrong with the code or with my account? do i need to change my region on profile to redeem the code corretly?!

[Irfan_06]

Hi @dre707ferreira,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with the instant ink charge voucher for your Printer.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support