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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 5010 All-in-One Printer
Microsoft Windows 10 (64-bit)

Hi. We have moved from Spain to Norway, thinking I could change my Instant Ink address.. Hours and days of trial and error later: I cannot get it to work.
I have:
1. Cancelled my instant ink subscription within my Spanish HPsmart account. (but was unable to delete/cancel my account)

2. Factory reset my printer
3. Signed up for a NEW Norwegian HPSmart account using another email address,

4. Now trying to subscribe to Instant Ink via my New Norwegian HPSmart account - which fails.. It says "Something went wrong. Try again later" (picture)

5. I've read many have had the same problem, but there has been no sollution posted that works.

eStian101_0-1662997498089.png


Can anyone help??

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi. Thank you for taking the time to advice me to contact HP support. Problem is, there is no way to contact HP support as my printer is, although as good as new, more than 3 years old and not anymore covered by manufacturer guarantee, and any request for support will be at a premium fee. Hence reaching out to this forum.

My only sollution seems to be to purchase a new printer from another brand, and hope their support is better. 

View solution in original post

2 REPLIES 2
HP Recommended

Hi @eStian101

Welcome to the HP support community.

 

I understand that your Instant Ink address is stuck in Spain. I'd like to help!

 

I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
HP Recommended

Hi. Thank you for taking the time to advice me to contact HP support. Problem is, there is no way to contact HP support as my printer is, although as good as new, more than 3 years old and not anymore covered by manufacturer guarantee, and any request for support will be at a premium fee. Hence reaching out to this forum.

My only sollution seems to be to purchase a new printer from another brand, and hope their support is better. 

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