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‎05-03-2023 06:45 AM - last edited on ‎05-03-2023 12:53 PM by Retired

HP Recommended

I paid for instant ink and they billed me again within 3 days and I am not able to use my printer since they have disabled the ink. I received a case number, but I have not been reached out to. 

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1 REPLY 1

‎05-05-2023 09:49 PM

HP Recommended

Hi @jalin5,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This is a payment-related issue. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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