Instant Ink cancellation printer issue after

[corikatt]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Instant Ink cancellation printer issue after - HP Support Community - 8551803

Reply:

I have the same issue.  I cancelled my Instant Ink plan because I wasn't getting help with an issue.  I then bought a toner cartridge from Staples and it worked with no problems.  Now I have and error message on home page of HP Smart underneath my printer that says Check your account.  I need to get the printer working asap. Help

Cori 

[sandytechy20]

@corikatt

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.