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12-05-2022 02:00 PM - last edited on 12-06-2022 07:01 AM by Ric_ob
Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Original topic URL: Instant Ink cancellation printer issue after - HP Support Community - 8551803
I have the same issue. I cancelled my Instant Ink plan because I wasn't getting help with an issue. I then bought a toner cartridge from Staples and it worked with no problems. Now I have and error message on home page of HP Smart underneath my printer that says Check your account. I need to get the printer working asap. Help
12-08-2022 07:59 AM
Welcome to the HP support community.
I understand that the instant ink cartridge is not printing, and I am glad to assist you.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
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Keep me posted.
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