Instant Ink cancellation

[Ok135]

was not allowed to log in to cancel account on 11/1/24 

was not allowed to cancel until 11-2-2024 and was told my cancellation was on 11-3-2024 this is inncorrect.

would like to not be charged as i have canceled my account for instant ink as well as instant paper refill

nothing has been charged yet as of 11-2 2024

please fully cancel my account as i was told that it could be cancelled but was unable to do do

[Personal Information Removed]

[Sneha_01]

Hi @Ok135 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the instant ink cancellation.

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

To cancel:

1. Sign into your account:
   • Home / Home Office: Sign into your Instant Ink account
   • Business: Sign into your Instant Ink for Business account
2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
3. Click HP Instant Ink, then Update Plan in the left menu.
4. Scroll to Plan Details.
5. Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support