Instant Ink cartridge expired and not printing anymore

[Dozzak]

Hello! 

I have an issue with my Instant Ink cartridge. I tried to solve the problem following any available solution I could find on HP websites and anywhere on the Internet but nothing worked. I wasn't printing much for a while and the ink is now well past expiration date (2019/11/26). I received the black ink already so the problem is with the colour only. The printer shows there is more than a half of the tank availabe but the only colour that is printed is yellow. Trying to empty this cartridge by printing is a horrible waste of paper and pages in my subscription. Is there any chance to get new ink earlier? 

Thanks in advance for any help,

Alex 

[sandytechy20]

@Dozzak

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.