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Message 1 of 2
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Instant Ink cartridge faulty

Microsoft Windows Vista

The black instant ink cartridge on my wireless printer is faulty. I have gone through every utility in the HP diagnostic toolkit  and it comes back as no problem.   The only thing left is that the cartridge is faulty.

I have tried customer support, the AI virtual assistant   - everything.  


What I really need is a replacement ink cartridge supplied under the instant program.  How do I go about getting that please?

HP Support Agent
HP Support Agent
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Message 2 of 2
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Instant Ink cartridge faulty

@Caroline21, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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