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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-10-2019 07:01 AM

HP Recommended
Product: HP Envy 5640

We have an HP ENVY 5640 printer with an instant ink account. I am getting an error message come up from the colour ink cartridge. The printer works find in black and white when I remove the colour cartridge. I have followed all the trouble shooting advice online but it still doesn't work. This has happened to us once before and previously we needed to be sent a new cartridge. I haven't had any success trying to solve this using the virtual chat function.

Thanks in advance for any help.

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3 people had the same question
3 REPLIES 3

‎08-12-2019 02:40 PM

HP Recommended

Hi! @Annette76, 

 

Have you enrolled in the instant ink services?

 

Have you tried checking with a regular ink cartridge? Does the issue persist?

 

Please share the operating system you are running on the PC to assist you better.

 

Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

 

Clean the electrical contacts on the ink cartridges.

 

Make sure the ink cartridges are inserted correctly

 

Refer this article to know more information about ink cartridge errors. Click Here

 

If the issue still persists after trying out the steps and if you have enrolled in the instant ink services, Please share us few details through a private message. So I can check the account and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Let me know if this helps!

Happy Weekend! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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‎08-12-2019 02:49 PM

HP Recommended

Hi,

We are on the instant ink service so I am loath to purchase another cartridge.

I use macOS High Sierra.

 

I have followed all the trouble shooting steps.

 

Annette

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‎08-12-2019 03:14 PM

HP Recommended

Hi! @Annette76,

 

Please share the details requested through a private message.

 

So I can check the account details and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Hope to hear from you soon!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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