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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Nick85
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Instant Ink cartridge issue

HP Recommended
Envy 5540

I misplaced my new instant ink cartridges so used normal ones as a stop gap. Now that I'm trying to use Instant Ink ones again the printer isn't accepting them. Any ideas?

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Jay_G24
HP Support Agent
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HP Recommended

Hi @Nick85,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Nick85
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Hi

Serial number is TH78P2W07S

Product number is J6U66A

Email is nickskeet68@icloud.com

Address is

24 Lymore Avenue, Bath BA2 1BA, UK

Thanks

Nick Skeet

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