cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
5 1 0 0
Message 1 of 4
158
Flag Post

Instant Ink cartridges do not arrive

HP Recommended
HP DeskJet 3720
macOS 10.13 High Sierra

Hi to everyone! I'm writing because I have a problem with my HP Instant Ink subscription. I have the printer connected to the wi-fi line and my home page says everything is ok, the printer is connected. I have switched my subscription from 300 pages to 100 pages in these months because it's summer and I need to print less.

However, I don't receive cartridges since May 2019.

Can anyone help to understand why?  

Thanks a lot

Kim

3 REPLIES 3
Retired
Retired
17,747 17,730 1,301 2,058
Message 2 of 4
Flag Post
HP Recommended

Hey there! @Kim71

 

Is your printer connected to the internet all the time?

 

If the printer is not connected to the internet all the time the ink status won't get updated and you will have a delay in the ink shipment.

 

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com

 

If you have not received the replacement ink cartridges yet. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges at an express shipment.

 

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

 

Hope to hear from you soon!

 

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
Author
New member
5 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi,

thanks for the reply.

The printer is connected to the Internet.

Checking the cartridges state I see that the page count is 76 out of 100 and both black and colour cartridges are at about 75% full, so I still have ink enough for a while.

How can I send you a private message with the information you asked?

Looking forward to your reply

Thanks in advance 

Kim

0 Kudos
Retired
Retired
17,747 17,730 1,301 2,058
Message 4 of 4
Flag Post
HP Recommended

Hi! @Kim71,

 

I will send you a private message, please reply back to the message to assist you further.

 

Take Care!

A4Apollo
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation