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Instant Ink cartridges not working

HP Envy Photo 6200



I am having a problem with my printer telling me when I install a set of Instant Ink cartridges that they cannot be used until I have enrolled in HP instant ink.


The HP Instant ink site is telling me that the printer is successfully enrolled (last November), if I try and add the printer again using the code from the device, it tells me that I am already enrolled and take me back to the original printer.


I can also sent an email to the address and this will print fine with none Instant Ink cartridges.


I have reset the printer to defaults and it is connected to my wifi fine and software updates are up to date. 


This is the second set of cartridges I have been sent by HP Support.


I have used HP Instant ink for over three years and this is a new printer to replace the last printer which stopped feeding paper.


The printer's web portal is saying that instant Ink is disabled - but HP support said that this is not an issue.


Any ideas or is the printer faulty?

HP Support Agent
HP Support Agent
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Instant Ink cartridges not working

@Pete94, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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