01-06-2020 01:16 PM
I am having a problem with my printer telling me when I install a set of Instant Ink cartridges that they cannot be used until I have enrolled in HP instant ink.
The HP Instant ink site is telling me that the printer is successfully enrolled (last November), if I try and add the printer again using the code from the device, it tells me that I am already enrolled and take me back to the original printer.
I can also sent an email to the hpeprint.com address and this will print fine with none Instant Ink cartridges.
I have reset the printer to defaults and it is connected to my wifi fine and software updates are up to date.
This is the second set of cartridges I have been sent by HP Support.
I have used HP Instant ink for over three years and this is a new printer to replace the last printer which stopped feeding paper.
The printer's web portal is saying that instant Ink is disabled - but HP support said that this is not an issue.
Any ideas or is the printer faulty?
01-09-2020 08:17 AM
@Pete94, Welcome to HP Support Community!
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
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