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‎08-12-2022 07:54 PM - last edited on ‎08-15-2022 11:52 AM by HP Administrator

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I subscribed to Instant Ink

My credit card expired

Which caused my Instant Ink subscription to be about a month behind.

My cartridges stopped working

I updated my credit card information

But the cartridges still don't work

(I tried plugging and unplugging the cartridges and unplugging the printer for 60 seconds)

Any advice?

 

Category:
1 REPLY 1

‎08-13-2022 09:25 AM

HP Recommended

Your account was likely suspended or canceled due to the non-payment, which would cause the Instant Ink cartridges to not work.  I suggest you contact the HP Instant Ink Support folks to resolve this.   Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.  

 

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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