Instant Ink charges before 6 month supply is finished

[PJTBC]

I bought an HP Envy with 6 months Instant Ink on 31st December 2021. Why do I now have an email from HP saying I will pay for ink from 6th March? 6 months means end of June 2022.

[PJTBC]

To add important detail, I enrolled the printer on 6th January 2022 and my Instant Ink plan details confirm £3.49/month plan for 100 pages a month, with 6 trial months and billing starting on 6th July 2022 (see first screenshot).

Why then is HP sending me an email on 27th Jan indicating I must pay £4.49/month from 6th March (second screenshot)? This is not the contract I signed up to.

The time and effort to try to get this resolved is ridiculous - virtual agent was useless and no reply from the WhatsApp 🙄

  

[PJTBC]

And now my post indicates I have three replies but I can only see two 🤷🏽 

[Kumar0307 · Accepted solution]

@PJTBC, Welcome to the HP Support Community! I’m here to help.

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Kumar0307]

@PJTBC, Welcome to the HP Support Community! I’m here to help.

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!