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HP Officejet Pro 8620
Microsoft Windows Vista

I installed a replacement printer head in my Officejet Pro 8620.  When using cartridges that came with the new head I get this error message " Do not use setup cartridges"  When using completely full Instant ink cartridges, the printer will not align and although test pages seem to be printing, the ejected page is blank.  Are instant ink cartridges compatible with new printer heads?  Are there special instructions to make them work?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Problem solved on my own .

View solution in original post

3 REPLIES 3
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@sNoProblem, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Problem solved on my own .

HP Recommended

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

Asmita
I am an HP Employee

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