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‎04-25-2020 12:54 AM

HP Recommended
Product: OfficeJet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

Warning: today I made the experience, that the printer (OfficeJet Pro 6970) counts even unprinted pages for Instant Ink:

I printed 9 pages (No. of outputted papers) - each direct from Firefox to printer, at 2 pages the scaling was, that the print would be 2 pages, but I selected to print only page 1 - which was done of printer.

In Instant Ink now, I see 11 pages counted - so it counts even the unprinted 2nd page!

I don't know, what the root cause is for that (printer driver? / firefox?) - but I don't want to try it on my account at even bigger web pages! (don't delete my paid pages).

So may be it's recommended, first print web pages to PDF (the wanted pages) and then print the PDF to printer - to overcome such false counting.

Did someelse made the same expierence?

Regards, Martin

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-28-2020 10:25 AM

HP Recommended

Hi @Schwoabe_M

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are having issues with the page count. Kindly refer to this document for more info on this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-28-2020 10:25 AM

HP Recommended

Hi @Schwoabe_M

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are having issues with the page count. Kindly refer to this document for more info on this issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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