Instant Ink disconnect but HP says it's connected and it prints fine

[susandennis]

On the HP Smart Instant Ink page, overview:  'cannot connect to printer' (To print with Instant Ink cartridges, you’ll need to connect your printer to the internet via Wi-Fi or ethernet.)

On the HP Smart Printers page: 'connected to the internet' (same printer as on Instant Ink Page)

AND the printer prints fine.

None of the troubleshooting tips work because the printer is connected to the internet already, it's just that Instant Ink doesn't know it.

Will you please have the Printer's page tell the Overview page that all is fine?

[Nal_NR]

Hi @susandennis,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Thank you for posting your query, I will be glad to help you.

If you're experiencing difficulties connecting to HP Instant Ink, there are a few troubleshooting steps you can try to resolve the issue.

• Check your internet connection: Ensure that you have a stable internet connection. Verify if other devices on the same network can connect to the internet without any issues.
• Restart your devices: Power off your printer, computer, or mobile device, and then turn them back on. Sometimes a simple restart can resolve connectivity problems.
• Verify printer connectivity: Make sure that your printer is properly connected to your network. Check if the Wi-Fi or Ethernet connection is active and functioning correctly.
• Update firmware and software: Ensure that your printer's firmware and any relevant software are up to date. Visit the HP website and search for your printer model to find the latest updates.
• Reset printer network settings: On your printer, navigate to the network settings and perform a network reset. This will clear any existing network settings and allow you to reconnect to your network.
• Reinstall the HP Instant Ink software: If you have the HP Instant Ink software installed on your computer or mobile device, try uninstalling it and then reinstalling it from the official HP website.
• Disable firewall or antivirus: Temporarily disable any firewall or antivirus software on your computer or mobile device, as they may be blocking the connection to HP Instant Ink. Remember to re-enable them after troubleshooting.

I hope this helps. 
 

Take care and have a good day.

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[susandennis]

ok

[Nal_NR]

Hi @susandennis,

Thank you keep me posted.