• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎09-02-2024 12:47 AM - last edited on ‎09-02-2024 06:17 PM by Retired

HP Recommended
Product: HP ENVY 6032 All-In-One Printer

I carried out a factory reset on my HP Envy 6000 inkjet printer (trying to fix a multiple copy print issue associated with Airprint). Now I have been un-enrolled by Instant Ink and I cannot re-enroll because it does not see my printer as connected to the internet, although the printer tells me it is. Is there a problem with dual speed wifi under a single SSID (causing the printer to be on one speed while the HP laptop is on the other?).

3 REPLIES 3

‎09-03-2024 01:46 PM

HP Recommended

Hi @Robertsonal,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your printer that is enrolled in instant ink but has an error that it is not connected to internet.

 

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

 

C) If the issue still persists, refer to the steps from this link to further troubleshoot.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎09-04-2024 06:44 AM

HP Recommended

Thanks - it has been resolved by the Instant Ink support team.

Was this reply helpful? Yes No

‎09-04-2024 06:59 AM

HP Recommended

Hi @Robertsonal,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support to fix it and If you need further assistance feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.