08-19-2019 07:04 PM
so because im a student, everything that I print is black and white..i just signed up for Instant Ink. I just wanted to know..if I was only using the black one and the color cartridge was still full, are they still going to send me replacements?
08-22-2019 07:28 AM
Hey there! @linadolly,
When you are enrolled in HP Instant Ink, you do not need to purchase replacement ink cartridges from retail stores. Review the following:
HP monitors the ink levels when your printer is connected to the Internet and Web Services is turned on.
Replacement ink cartridges are automatically shipped when your ink cartridges have enough ink to print twice the number of pages included in your monthly plan. You do not receive replacement ink cartridges every month, but they should arrive before you run out of ink.
Replacement ink cartridges can take up to 10 days to arrive, which should be sufficient for customers with regular usage.
Refer the instant ink FAQ for more information. Click Here
If you have not received the replacement ink cartridges yet. Please share out few details in a private message, so I can check your account details and initiate an order to ship you the replacement ink cartridges at an express shipment.
Instant ink Email Address
Instant Ink Account Number
Address to ship the cartridge
Hope to hear from you soon!
Take Care! 🙂
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