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Message 1 of 4
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Flag Post

Instant Ink incompatible avec OfficeJet 3833

HP Recommended
macOS 10.15 Catalina

Bonjour,

Peut-être qu'ici je trouverai quelqu'un de compétent pour ma situation :
J'ai voulu souscrire à Instant Ink, j'ai contacté un agent jeudi pour savoir si mon imprimante peut avoir internet par câble (ethernet ou USB avec adaptateur), il me répond "oui sans problème" MAIS C'EST FAUX !!
Sur les infos de mon imprimante HP OfficeJet 3833, il n'est écrit nulle part qu'il faut absolument la connexion internet par wi-fi !
Vendredi, j'annule mon abonnement devenu inutile par votre mauvaise information du produit et de la mauvaise formation reçue par votre service clientèle.
Samedi, je réalise que HP m'a pris 1,00$ sur ma carte de crédit (ce n'est pas grand chose mais c'est le principe).
Selon la Loi en vigueur au Québec, voici 2 fautes de HP :
XI.LPC-Recours civils - 1-Preuves et Procédures, Présomption, Disproportion et Autres stipulations interdites
XIII.LPC-Pratiques de commerce - 7-Omission
Et maintenant, il y a un vol ! J'exige être remboursée et que HP efface toutes mes données de ses bases de données.
Merci.

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@Cyrielle, Welcome to HP Support Community!

 

We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

 

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as Solution" button.

 

Have a great day!

TEJ1602
I am an HP Employee

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New member
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Message 3 of 4
Flag Post
HP Recommended

I did a post in english also. Someone asked me to answer his private message, I did it 2 days ago already !! and I still with no answer and no solution.
Finding an answer on the website, even in french, is really a mess.
I think the HP client service sucks.
Hopefully, the printer is very good (if you compare with a Canon !)

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HP Support Agent
HP Support Agent
12,939 12,916 1,014 981
Message 4 of 4
Flag Post
HP Recommended

@Cyrielle

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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