• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I purchased a HP Printer that came with Instant Ink. What a mistake. Every time I needed ink-nothing came in the mail. I was still paying the monthly fee.

I attempted to call-always long holds-to the point I work and had to get off the phone.

My son has moved in with me-he is in grad school and needs to print things.

I have cancelled Instant Ink because it is a rip off-regardless of how they spin the costs when you do get a live person---who does NOT help.

I have purchased color cartridges but my black cartridge is old-from Instant Ink. Because I am no longer enrolled--the cartridge does not work???

Talk about Big Brother!

 

This is a scary scam.

 

 

 

1 REPLY 1
HP Recommended

@Mimi1007 

 

The subscription works in a certain way and not everyone agrees with it.

I am sorry you are upset.

 

The answer:

You do have to replace all the cartridges after the subscription is terminated.

 

What?

Ink is provided as part of the subscription - all activated Instant Ink Ready and Instant Ink cartridges will lock after the termination of the subscription.  The details are included in the Instant Ink Terms of Service Contract and several of the support documents (links included later in this message).

 

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

and

How to Cancel the subscription

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

Additional Information...

 

Things that are Instant Ink

 

Start here: Get HP Instant Ink Support

Sections examples

Your ink

Your HP Instant Ink account

Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

 

HP Instant Ink - Manage your account

 

For example,

 

Enrollment Information

Solve Problems

Questions about Ink or Toner

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

 

 

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

 

 

Instant Ink Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

How does it work?   Details / Plans / Cancel Information

 

Check through the Website  FAQ OR FAQ - Show More section(s)

 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

HP Instant Ink - Enrolling in HP Instant Ink

 

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.