Instant Ink not refilling when magenta is empty (multicolour 302 cartridge)

[Christojep]

Hi!

I have an HP Envy 4528 printer with an Instant Ink subscription. The problem I'm facing is that the ink cartridge for colour is a multi-cartridge with all 3 colours in one. So, right now it is completely out of Magenta, but I am not receiving a replacement cartridge automatically due to the cartridge itself being still more than half full in total due to the other colours being left in the same cartridge, the HP 302. 

I have tried running diagnostics, cleaning program and second cleaning program (both of them twice) and each time it says there is much ink left, but the page prints without the magenta blocks, while cyan and yellow are completely fine.

So how do I get the Instant Ink subscription to recognize that I actually do need a refill when the printer still reads the cartridge as half full? 

[Anand_Andy · Accepted solution]

Hi @Christojep,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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