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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-05-2025 08:14 AM - last edited on ‎06-06-2025 04:56 AM by Moderator

HP Recommended

instant ink black cartridge is not working. I contacted support and did all the troubleshooting steps, cleaned the print head etc and nothing worked. It’s as if it ran out of ink. The CS agent said they shipped me a new cartridge but it has never arrived and never gave me shipping details. Case number [edited]

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1 REPLY 1

‎06-06-2025 12:35 PM

HP Recommended

@Dandes95, Welcome to HP Support Community.    

  

Thank you for posting your query, I will be glad to help you. 

  

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

  

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address 

  

Take care and have a great day ahead! 

  

Best Regards, 

ZOEY7886
I am an HP Employee

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