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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎01-16-2023 01:38 PM

HP Recommended
Product: HP ENVY 6020 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

After many weeks not able to see Instant Ink connected to internet, and checked multiple support forums, it seems that Instant Ink could not work with Wifi Mesh since the the printer is not connected to the main router (from the ISP), as it is used as a Modem? Any foreseen solution from HP Support? Any new Firmware update ?

Thanks ,

Amin

2 REPLIES 2

‎01-19-2023 06:23 AM

HP Recommended

Hi @th0c14f0qd

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Some printers may not work with Mesh, however, check if the web services are on. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎01-21-2023 04:46 AM

HP Recommended

Hi @th0c14f0qd,

 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

 

I would like to know if the resolution we provided worked for you.

 

If you have any other queries, feel free to reach out to us.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Nal_NR-Moderator
I am an HP Employee

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