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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Instant Ink plan charging me wrong amount

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07-07-2022 01:20 AM
Hi, on 26/06/22 I downgraded my Instant Ink plan from £9.99 to £2.99 and received an email indicating that the change would be effective on 04/07/22.
However today I have been charged £9.99. The change of plan is reflected in my account.
I cannot find an email address or contact number for billing issues.
I'd be grateful for your help.
Solved! Go to Solution.
Accepted Solutions
07-07-2022 10:17 AM
The billing for the Instant Ink program is in arrears, the bill you received is for the month of service that just completed. Your next bill should reflect the new rate.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
07-07-2022 10:17 AM
The billing for the Instant Ink program is in arrears, the bill you received is for the month of service that just completed. Your next bill should reflect the new rate.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
07-08-2022 12:18 AM
You are welcome, I am glad I could help.
Be sure to come back to the forum if you have questions or issues with HP products, there are many folks here willing to help.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
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