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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎07-07-2022 01:20 AM

HP Recommended
Product: HP ENVY 5540 All-in-One Printer
Operating System: Microsoft Windows 11

Hi, on 26/06/22 I downgraded my Instant Ink plan from £9.99 to £2.99 and received an email indicating that the change would be effective on 04/07/22. 

However today I have been charged £9.99. The change of plan is reflected in my account.

I cannot find an email address or contact number for billing issues. 

I'd be grateful for your help. 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2022 10:17 AM

HP Recommended

The billing for the Instant Ink program is in arrears, the bill you received is for the month of service that just completed.  Your next bill should reflect the new rate.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎07-07-2022 10:17 AM

HP Recommended

The billing for the Instant Ink program is in arrears, the bill you received is for the month of service that just completed.  Your next bill should reflect the new rate.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


2 people found this reply helpful
Was this reply helpful? Yes No

‎07-07-2022 12:37 PM

HP Recommended

Thank you for your reply, Bob.

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‎07-08-2022 12:18 AM

HP Recommended

You are welcome, I am glad I could help.  

 

Be sure to come back to the forum if you have questions or issues with HP products, there are many folks here willing to help.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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