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Instant Ink print history showing nonexistent pages

HP Recommended
HP OfficeJet Pro 8210
Microsoft Windows 7 (64-bit)

I've been using Instant Ink for a few months. Every so often the Print History shows pages printed that I swear I did not print. I'm a home user, and my wife basically doesn't print; it's a small house, and I'd know if she did. It's generally a page or two here or there, but it tends to cost me extra money for extra pages at the end of the monthly cycle. Has anyone else experienced this?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @DavidKR

 

Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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