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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-02-2022 12:30 PM - last edited on ‎08-02-2022 12:42 PM by Retired

HP Recommended
Product: HP OfficeJet 5230 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi, I just received a new set of Instant Ink cartridges. However, even after following all steps suggested by the virtual agent, I continue to receive a "Cartridge Failure" from the color cartridge. It seems to be faulty and it would be great if you could send me a new one. Thanks in advance!

2 people had the same question
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‎08-03-2022 02:30 AM

HP Recommended

I finally found a phone number for support and the nice lady told me she would send me a replacement. Please consider this resolved.

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1 REPLY 1

‎08-03-2022 02:30 AM

HP Recommended

I finally found a phone number for support and the nice lady told me she would send me a replacement. Please consider this resolved.

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