Instant Ink saying my printer is off line

[Andy480]

Instant ink saying it can't connect to my printer because it's  off line which it isn't

[JimP9]

I have the same problem plus also says not connected to instant ink.

[Jay_G24]

Hi @Andy480,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[itsme_Diane]

Hi! I am having the same exact problem with my HP Printer. The screen says that it is not enrolled in Instant Ink, when it has been for more than one year; then the website says my printer is off when it is on. Tried to download software & firmware, but nothing is recognizing or finding my printer.

Hope you can help. Thank you in advance.

[Jay_G24]

Hi @itsme_Diane

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!