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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Andy480
New member
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Message 1 of 5
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Instant Ink saying my printer is off line

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Instant ink saying it can't connect to my printer because it's  off line which it isn't

4 REPLIES 4
JimP9
New member
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Message 2 of 5
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I have the same problem plus also says not connected to instant ink.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 3 of 5
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Hi @Andy480,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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itsme_Diane
New member
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Message 4 of 5
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Hi! I am having the same exact problem with my HP Printer. The screen says that it is not enrolled in Instant Ink, when it has been for more than one year; then the website says my printer is off when it is on. Tried to download software & firmware, but nothing is recognizing or finding my printer.

 

Hope you can help. Thank you in advance.

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Jay_G24
HP Support Agent
HP Support Agent
20,478 20,391 1,602 1,914
Message 5 of 5
Flag Post
HP Recommended

Hi @itsme_Diane

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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