Instant Ink service takes a long time get to Canada

[2755eca]

I bought my first HP printer on December 6, 2022 and joined the 6 month free trial for Instant Ink. My Welcome package was ordered December 6 and HP Smart shipment tracking says it was shipped Dec 6 but Canada Post did not receive the  box until December 21 and delivered it December 22 (12 business days). I ran out of starter ink December 19 after printing 47 colour pages! Not knowing where the Welcome package was, I called Customer Service and the agent processed a "rush" order for another shipment with delivery in 4-5 business days. This December 19 package was finally received by Canada Post January 4 and delivered January 5 (10 business days!). Too bad they don't tell you the ink actually comes from the USA to Mississauga then gets shipped by Canada Post within Canada. Thank goodness I now have a buffer supply that I can use when my printer runs out while waiting for Instant Ink shipments to clear Customs. Why does HP Inc. not have ink in stock in their Mississauga warehouse?

[sandytechy20]

@2755eca

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.