Instant Ink set up issue

[missyf]

I'm trying to set up instant ink.  I get right through to adding payment details then I get an error message saying:  "There was a problem finalizing your subscription."  It doesn't tell me what the issue is so I can't correct it.  I've used different cards and different devices so no clue what the issue is.  Any help would be gratefully received.

[Betty0610]

@missyf

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[Shepner]

When printing there is no ink and I just replaced it.

[missyf]

Hi Betty

Thanks for your reply.  I have an HP Envy 5540.  The issue is with setting up the Instant Ink account, not installing any ink.

Thanks

Marie

[missyf]

Thanks for your response.  I get the error message right at the end of the process - it's so frustrating!

[Shepner]

I have the HP ENVY 6052 All in one

[Rainbow23]

Hi @missyf
Thank you for posting your query, I will be glad to help you.

I see that you are facing issue with enrolling your printer to HP instant ink.

Please follow the steps listed below to enroll the printer to instant ink:
1. Sign-in to your HP Instant Ink account: https://instantink.hpconnected.com/subscriptions and click on the sign-in option.
2. In the Status area of your HP Instant Ink account page, click Enroll
3. Choose one of the available plans other than the 15-page plan.
4. Click Add Printer. Follow the on-screen instructions to connect your printer to HP Instant Ink.
5. If the printer appears but is listed as offline, make sure it is connected and online, and then click Try again.
6. On the Shipping page, enter the address which you would like HP to ship your Instant Ink cartridges to, then click Save & Continue.
7. On the Billing Information page, enter a prepaid key or your payment card information, and then click Continue.
8. On the Submit Order page, review your information, type a Special Offers key if you have one, check the box to agree to the Terms of Service, and then click Enroll.

You may also refer to this HP document

Let me know if this helps.
Take care and have a good day.

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