Instant Ink shipment is delayed, no support found or provided

[Ucci2024]

I have an instant ink subscription and was supposed to receive my ink shipment last Jan 16. It's now Jan 23 and the tracking status is stuck on label created. Per Canada Post, no product has been handed over to them and there is no delivery date provided. I also tried calling and chatting but it always reverts me to a page that does not proceed. How come there is no actual HP support or live person who can provide support for issues like these? I have ran out of ink already and the lack of method to follow up or even submit a ticket or reach a live agent is seriously making me want to just cancel my subscription.

[Rachel571]

Hi @Ucci2024,

Welcome to the HP Support Community

I understand you are facing an Instant Ink shipment issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!