Instant Ink subscription transfer

[vividimage]

My Officejet 3830 quit on me and Im trying to transfer the subscription to my new Officejet 8135e
When I login to hpsmart.com and go to Transfer Subscription to Another Printer then choose the new printer

and click continue it goes to a white screen with a blue spinning ring and will spin infinitely any one have any ideas?

[Hawks_Eye]

Hi @vividimage 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

We’ve made it easy to transfer your HP Instant Ink plan to a new HP printer.

Follow these steps to keep your account history, rollover pages, and free trial months:

Make sure the new printer is HP Instant Ink compatible. If you plan to purchase one, look for the HP Instant Ink logo on the box. For warranty replacements, you will automatically be sent a compatible printer.

Do not cancel your current Instant Ink plan.

Once you have the new printer, log in to your account at hpinstantink.com

https://instantink.hpconnected.com/us/en/l/

and click Enroll/Replace Printer.

Then follow the steps to complete enrollment of your new printer.

Important information about cartridges:

A new set of Instant Ink cartridges will either be included with your printer or you will receive a shipment within 10 business days of replacing the printer.

If compatible, you can also install any unused Instant Ink cartridges you may have on hand. If not compatible, please send any unused cartridges back in the included recycle bag.

Any used cartridges you may have will not work in the new printer, so please send them back for recycling.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[vividimage]

Hey Hawks Eye 
I have done that process you describe click the enroll/ replace 

Then click continue it goes to a white screen with a blue spinning ring and will spin infinitely any one have any ideas

[Hawks_Eye]

Hi @vividimage 

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[vividimage]

20 days to resolve this.. 
Multiple support calls with both HP and Instant Ink team
Last call was over 6 days ago ( 4 business days ) LVL 2 or 3 or Manager is supposed to contact me

And still no resolutions

[Hawks_Eye]

Hi @vividimage 

My sincere apologies for the inconvenience caused to you.

We'd hate for you to be stuck in a situation like this. Because you matter to us.

Could you please share any case reference number in a private message to check the status and assist you further.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye