Instant Ink subscription

[Some-SMIT_1]

Why am I being charged for paper that I am not receiving? I had a welcome pack back in August but now I am being charged for printing on paper that I had to purchase from a store. Am I missing something? I am about to cancel that add-on

[Dragon-Fur]

@Some-SMIT_1 

Welcome to the HP Community --

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@Some-SMIT_1 wrote:

Why am I being charged for paper that I am not receiving? I

had a welcome pack back in August but now I am being charged for printing on paper that I had to purchase from a store.

Am I missing something?

I am about to cancel that add-on

---

-- Why? --

Unlike Instant Ink cartridges, the printer cannot tell the physical difference between paper you purchase and paper you receive as part of the Paper subscription.

If you are on the paper plan and you put paper in the printer, the paper is counted as part of the plan to which it would belong.

The paper plan is explained in the Terms of Service.

Open the document and search for "paper".

 Instant Ink - Terms of Service - USA

Addendum #8

A link is provided to the website information:

https://instantink.hpconnected.com/paper

Yes, you can cancel the paper part of the service.

-- What if? --

Can't stand it?

Want to skip all the reading --

Want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

The office posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

  Scroll up / down on the page for phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.  When necessary, an HP agent can access private information.

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Examples of the Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

===================================

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 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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