• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Envy 5010

I've had an Envy printer for over a year now and I have been using the free tier of instant ink ever since. In fact it was the deciding factor in purchasing the printer to begin with. It was advertised all over the box and all of the marketing material. 

I found out today reading an article that HP have removed this plan. I thought this strange as I hadn't heard anything but sure enough when I log into my account I have been signed up to a paid monthly subscription using my credit card details without my permission!!

 

How is this even remotely acceptable or even legal, I never chose to pay for this monthly service and certainly never gave them permission to take money out of my bank account for it.

 

I cannot get any meaningful response out of the support methods I've tried so far, so I thought I would try here before I look into going to regulatory bodies etc.

1 REPLY 1
HP Recommended

@dfbrand 

 

At least one Email message was sent to subscription holders about the change.
I believe the emails were sent out a couple of months ago, though I could be wrong about the timing.

 

That said, I am certainly not in a position to dispute whether you received your notice.

 

Request for Review

 

  • I have submitted a request that our Community moderators review your question / concern.

 

Worth Noting

  • Our Community is not an HP business group.
  • We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Important

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.