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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎09-29-2023 11:41 PM - edited ‎09-29-2023 11:45 PM

HP Recommended

My new 7220e PIN fails to register for the Instant Ink trial.
When the PIN is entered the error message  "Oops! Invalid code. Please try again." is displayed.

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2023 12:10 AM - edited ‎09-30-2023 12:11 AM

HP Recommended

Cancel this support request. It turns out there was no need to actually enter the PIN code as per the instructions.
By just registering the printer through HP Smart the Instant Ink trial auto enrolled (needed to enter the credit card details) at the end of the Instant Ink sign up wizard.
Went to HP Smart app and see the trial is already in place.
I suggest that some concise messaging in the UI would help customers in this process. 

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎09-30-2023 12:10 AM - edited ‎09-30-2023 12:11 AM

HP Recommended

Cancel this support request. It turns out there was no need to actually enter the PIN code as per the instructions.
By just registering the printer through HP Smart the Instant Ink trial auto enrolled (needed to enter the credit card details) at the end of the Instant Ink sign up wizard.
Went to HP Smart app and see the trial is already in place.
I suggest that some concise messaging in the UI would help customers in this process. 

1 person found this reply helpful
Was this reply helpful? Yes No
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