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Solved!

Instant Ink website stating cannot detect ink levels

HP Recommended
Envy 5530

Full disclosure, this printer is from 2015. I subscribed to the $2.99/month Instant Ink for FOUR YEARS, and NEVER used it. Complete waste of money, I know. I finally unsubscribed in 2019, and of course, now have recently found the need for a printer again.  I subscribed for the FREE, very minimal pages subscription just now. The printer is on, the printer is connected to wifi, the printer can show me the ink levels. However, when I review my updated subscription,  and try and locate the shipment, or when I'll be able to use the **bleep** thing, it just shows "Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels."

 

What do I do?! 😞

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HP Support Agent
HP Support Agent
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HP Recommended

@ohwellmaybenot, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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