Instant Ink

[Riddle_Decipher]

@1940Chevy

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

I Understand you are in need of support and I would love to help, 

however, I need more information to help your cause,

 Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage as I've sent out a list of questions and I could provide a better solution once I have the answers, hence help me, help you 😉 

 Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[damngeologist]

I am in the same boat as the others who are unable to print as I have not received ink since my first shipment.  I have been invoiced each billing cycle for a total page count below the 50 pages in my plan and now I am out of ink and there has not been any shipped from HP.  HP billed me for the the 13 pages i printed YESTERDAY WHEN I RAN OUT OF INK IN BOTH CARTRIGES yet HP HAS NOT SHIPPED INK AS PROMISED!  I feel this is FRAUD perpetrated on us by HP.  I dont know what else it could be called.  I feel ripped off.  Really **bleep** have i been paying for?

[Riddle_Decipher]

@damngeologist

Thank you for posting on HP Forums, 

I would be able to help identify & resolve the issue, using a few details from you.

And I Understand you are in need of support, however, I need more information to help your cause,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage as I've sent out a list of questions and I could provide a better solution once I have the answers, hence help me, help you 😉 

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[serenastra]

I have a similar problem.  I have run out of ink, no shipments are planned and I can't find a way to get on to 'chat', even though the account page suggests that what I do.  Payments are still being taken, but no ink sent.  What do I do now?  

[serenastra]

Finally got through to chat support via the main support page (don't follow the link from the account page it takes you nowhere).  

My problem was solved by a technician who fixed a driver issue, meaning that what had looked to me like an ink issue was actaully a software issue.  Took hime about 45 minutes in all but at least it's fixed now.

[ffighter69]

Do you not have a thumbs down selection when the solution doesn't work. It appears you are afraid of negative feedback