Instant Ink

[ORCHARDMEWS]

HP ENVY 4520 All in ONE

I use Instant ink. My recent delivery contained ONE cartridge ( pink ) smaller than the one it replaced whereas my printer has TWO ( one black) which is larger

I have inserted the one delivered and it provides a faint print.

Should there be two new cartridges ?  or does one do the same job as two?

[Jay_G24]

Hi @ORCHARDMEWS,

Welcome to the HP Support Community

I'd like to help!

I understand you received a smaller cartridge.

Could you share an image of the cartridge received?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

[ORCHARDMEWS]

I have HP Envy 4502. I subscribe to Instant Ink. I have received one small pink cartridge My printer has two cartridges, one pink and one black, both large. I inserted the small pink one received to replace the large pink one. I left the black one in the printer. I can now only get very faint prints. Please help. Maybe by sending two correct cartridges

G.L.Harvey

[Jay_G24]

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

On the printer control panel, press the Down Arrow to scroll to Tools, and then press OK.

Press the Down Arrow to scroll to Print Quality Report, and then press OK. The printer prints the test page.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted.  

[ORCHARDMEWS]

I still haven't had a reply as to whether one small pink cartridge is supposed to do the work of two old large black and pink cartridges.

1  yes

2 Email reply

I have no down arrow in control panel

Print quality issues says remove black cartridge and try colour only.I have done this and it has improved print clarity

Thank you for your help but could you please answer my first question?

[Jay_G24]

No, the smaller will not do the work for XL cartridges.

Please share your instant ink account details in a private message, so I can go ahead and replace the defective ink cartridge.

Keep me posted!

[ORCHARDMEWS]

Dear Jay,

Thank you for your reply.

It still does not answer my first question.

Why did I get only one cartridge when my printer takes two?  You say one small cartridge will not do the job

Geoffrey Harvey

[Jay_G24]

The instant ink service will only ship cartridges that are running low.

Hope this answers your query.