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‎01-16-2023 07:28 PM - last edited on ‎01-17-2023 05:47 AM by Retired

HP Recommended
Product: HP DeskJet Plus 4152 All-in-One Printer

Hi, I have been paying for my instant ink for months. But when I try signing in with my email address on HP Smart, it says I am not enrolled for instant ink. Although on my printer it says I am enrolled in instant ink. I can provide my credit card details which I have been using to pay for every month. I am not sure if I signed for instant ink with a different email address, but I am very low on ink and I need new cartridges. I also have moved to a new place so I also need to change shipping details. Any help asap would be appreciated.

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1 REPLY 1

‎01-18-2023 08:36 AM

HP Recommended

@Taihan23

 

Welcome to the HP support community.

 

I understand that you are getting issues with the instant ink account, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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