Instant Ink

[Tony519]

My black ink has run out for at least 2 months, and I have not received black ink refill.

I feel hard to contact live support to sort out the issues as the support is out in the weekend, and night time on weekdays.

Before that, I did contact live support to sort out another issue: the machine didn't properly detect black ink/cartridge, I did receive a new cartridge and it worked.

A mix of technical issues and also support issue, I have just decided to cancel this thing even when I still have hundreds of quota to print, which I cannot use because of the lack of black ink.

I am a busy person, I just want to print when I need to and don't want to spend time to deal with all these technical issues that are not my faults

[Irfan_06]

Hi @Tony519,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing an issue with ink delivery for your instant ink printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

To validate your instant ink subscription and help you with the replacement ink, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support