09-10-2019 11:19 PM
Purchased from Staples, because they mentioned I can get 4 month free ink if I "enroll in HP Instant Ink between 7/7/19 and 9/14/19 "
I enrolled the plan today, but don't get the 4 month free promotion. Please help!
09-13-2019 12:53 PM
Welcome to the HP Support Community.
To better assist you - What plan did you enroll your printer in?
For the 4-free months, you need to enroll the printer in a plan which is more than 15-pages. If you have opted for a 15-page plan, try these steps to upgrade the plan -
If the printer is not enrolled in the 15-page plan, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.
Let me know.
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