08-17-2019 10:19 AM
I brought a new printer and registered the 5month instant ink trial. I have recieved my welcome cartridge pack but haven't used it yet. If i cancel the trial will I need to return these? The printer also came with cartridges in the box, will I be billed for any out of the paid plan usage or will these also need to be returned?
08-19-2019 01:54 PM
Hey there! @Kerry200293,
Please share a picture of the 5-month free trial. So we can credit you the remaining free month to your account.
When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink.
The number of free months depends on the offer at the time and the country of enrollment.
You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires.
To confirm that you received your free months:
Check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan.
Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app.
Remember to take advantage of the free trial offer while you are setting up your printer!
Also, share us few details through a private message. So I can check the account details and help you with the issue.
Instant ink account number-
Instant ink email address-
Refer this article to know more information about enrolling in instant ink services. Click Here
Hope this answers your query!
I hope you have a great day! 🙂
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