Instant ink 6 months free

[Kristoph]

I just bought a new HP printer to replace my old printer that was in the 50 pages per month plan. The new printer said it came with 6 months of instant ink. While registering the new printer with instant ink, I was ask if I was adding a new printer to the plan or replacing the one on the plan. I picked replacing, I now I don’t see where I have 6 free months on my new printer- I have the same 50 pages and still being charged monthly. I do have in email saying:

“Your special HP+ benefits are: 

-Print up to 700 pages per month with automatic ink delivery included in your 6 month trial of HP Instant Ink. (If a payment method has been provided a monthly fee will be charged automatically after 6 months, unless cancelled.) 

- An additional year of HP warranty2

- Special access to advanced features in your HP Smart app3”

I have everything else, but not the free 6 months. Did I do something wrong?

[A_Gayathri]

Hi @Kristoph,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!