Instant ink account

[DCT4]

I'm trying to print a return  label but when I print off the infirmation page it keeps telling me there's an issue with my HP instant link account. When I go to update payment method it takes £1 then tells me there's still an issue. Apologies for waffling and hope that it all makes sense and someone can help. Thanks

[Sneha_01]

Hi @DCT4 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the instant ink payment update.

Change the payment method on your HP Instant Ink account.

How to change payment information for HP Instant Ink | HP printers | HP Support

Learn how to update the existing payment information or replace it with a new payment method on your...

Change payment information for Home / Home Office

NOTE:

Each subscribed Home / Home Office printer is billed separately.

Direct Debit can be used in some areas. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.

Sign into your Instant Ink account.

Click Account in the left menu, then Billing.

Click Change Payment Method to open the Billing details window.

Select a payment method, and then enter all payment information:

Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.

Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.

PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support