Instant ink and connection issues

[Keelo123r]

I have a bit of a circling issue… HP didn’t deliver my ink on time, I have no black left, after waiting for a very time, nothing showed up, the printer hasn’t been used for this reason so somewhere along the line it had been unplugged so the printer was no longer communicating with HP instant ink. Upon checking this issue out online, HP informed me that the printer was no longer online. So I plugged back in but the printer was no longer a part of our home network. To rejoin the network, I was instructed to print off a status page and also a network setup page. You may have already spotted the issue with this… I HAVE NO INK!! I pay for ink, I need ink, I need to reconnect the printer to Hp instant ink to get ink but I need to print stuff off to enable that to happen. Vicious circle, very frustrating, desperate for this printer to be working like it should be. Please help!??

[Elohi_NR]

Hi @Keelo123r,

Welcome to the HP Support Community. 

I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping