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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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I have been trying to enroll in HP Instant Ink on my printer for hours now and I’m about ready to chuck it out the door. I have reset it, inserted the cartridges, taken them out. Added the printer to my account, deleted it, added it again. I keep getting the “Printer is already enrolled in Instant Ink” message, but when I go to my account, my printer isn’t even listed. I clicked “enroll in instant ink” and it gave me that error message. Someone please help before I lose my marbles. 

2 REPLIES 2
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also, for reference. This printer was previously my parent’s. I am using the same account it was previously on but they cancelled the subscription and now I’m trying to restart it. I’m flabbergasted at how exhausting and infuriating this process is. 

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Hi @Lklovesdogs1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Kindly help me with the details of the previous owner's account with instant ink. 

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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