Instant ink and printer error

[Lklovesdogs1]

I have been trying to enroll in HP Instant Ink on my printer for hours now and I’m about ready to chuck it out the door. I have reset it, inserted the cartridges, taken them out. Added the printer to my account, deleted it, added it again. I keep getting the “Printer is already enrolled in Instant Ink” message, but when I go to my account, my printer isn’t even listed. I clicked “enroll in instant ink” and it gave me that error message. Someone please help before I lose my marbles. 

[Lklovesdogs1]

also, for reference. This printer was previously my parent’s. I am using the same account it was previously on but they cancelled the subscription and now I’m trying to restart it. I’m flabbergasted at how exhausting and infuriating this process is. 

[Nal_NR]

Hi @Lklovesdogs1,

Welcome to the HP Support Community. 

I'd like to help!

Kindly help me with the details of the previous owner's account with instant ink. 

Since the instant ink account details are confidential, please send me the required information via private message.

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