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05-02-2022 02:51 PM
Hello, I have been paying for my 5.99$ a month subscription for nearly 1.5 years. It’s been 8 months since I received replacement ink. My printer app shows it’s disconnected about 75% of the time, so I know it is not a correct reading of printed pages or quantity of ink remaining. Last month I decided to downgrade my plan since I don’t use enough of the 5.99 plan, this months new billing should be the lesser charge and no, they still charged me the regular price again. I tried to contact support via message to get a new set of ink sent out since my print quality and vibrance has majorly decreased… and the tech kept disconnecting me and forwarding the chat back to the virtual assistant. It should not be this difficult to get replacement ink when in 8 months of payments I haven’t received a single ink set package. Please help!
05-03-2022 10:42 PM
There are several issues here that seem to share a common cause: if your printer is not connected 75% of the time you may not get timely shipment of cartridges and the page counts may be delayed from one month to the next. I would suggest making sure you have the printer turned on all the time and connected to your network as required by the Instant Ink program.
As for the billing, be aware that Instant Ink bills in arrears. The charges for a given month are paid after the month is complete. If you downgrade a plan this month the next charge will still be at the old rate, because the bill you receive this month is actually for last month's service.
The document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.
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